Staff Wellbeing Hub

9th November 2021

A regional hub was launched on the 4th of January to support health and care staff across the North East and North Cumbria. The aim of the hub is to help staff cope with the pressures of working throughout the Covid-19 pandemic.

The purpose of the hub is to help health and care staff – including NHS, social care, and care home staff – get support for their mental and physical wellbeing when they need it. The aim is to ensure that every individual can easily, quickly and confidentially access the best advice, support and, if needed, treatment for their needs.

The hub offers a confidential advice and support helpline staffed by skilled NHS psychological practitioners from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, a leading provider of mental health services in the region.

Health and care staff can call the helpline on 0191 223 2030, seven days a week (including Bank Holidays) from 7am-9pm. Therapists are available between 12-6pm Monday to Friday; if you call outside these hours and need to speak to a therapist, helpline staff will arrange for a therapist to call you back at the soonest suitable time.

The project is led by the North East and North Cumbria Integrated Care System (NENC ICS) Mental Health and Workforce Programmes, which secured funding from NHS England to progress with this staff support and wellbeing resilience hub.

The hub also offers:

  • Active outreach, offering support to staff groups whose physical and emotional wellbeing is identified to be most at-risk;
  • Provision of assessments and evidence-based therapies/treatments;
  • Promotion of initiatives that aim to maintain staff’s wellbeing and resilience, to prevent their wellbeing worsening or experiencing a crisis;
  • An online self-monitoring wellbeing diary